Your privacy, handled with care.

Our approach to privacy

Humsay Group is a healthcare supply network based in Bhakkar. Our businesses include Humsay Distribution, Humsay Surgical, Humsay MediSupply, and Humsay Pharmacy. We aim to handle personal information responsibly and only use it for a clear business or service purpose.

Information we collect

Depending on how you use the website, we may receive information that you choose to provide, such as your name, phone number, WhatsApp number, email address, organisation, city or area, product requirement, quantity, delivery details, and message.

We may also receive limited technical information automatically, such as browser type, device information, approximate usage data, pages visited, and basic security logs. This information helps us maintain website performance and understand general website use.

How we use information

We may use information submitted through the website to respond to questions, prepare or discuss quotations, understand medical or surgical supply requirements, coordinate a pharmacy or distribution enquiry, communicate about a requested service, and improve our website and customer support.

We may also use information to protect the website from misuse, keep records of enquiries, resolve technical problems, and meet applicable legal or business record-keeping responsibilities.

When information may be shared

Humsay Group may share relevant enquiry details internally with the business or team best placed to respond. For example, a pharmacy request may be directed to Humsay Pharmacy, while a clinic or institutional requirement may be directed to Humsay Surgical, Humsay MediSupply, or Humsay Distribution.

We may use trusted service providers for website hosting, form processing, email delivery, analytics, security, or technical support. These providers should receive only the information reasonably needed for their service. We do not sell personal information as a business activity.

Cookies and external links

The website may use cookies or similar technologies for essential operation, security, preferences, analytics, or performance. Your browser may allow you to block or delete cookies, although some website functions may then work differently.

Our pages may contain links to other websites, including contact, form, social media, or service pages. Humsay Group is not responsible for the privacy practices or content of third-party websites. Review their policies before sharing information with them.

Storage and security

We take reasonable practical steps to protect information from unauthorised access, misuse, alteration, or loss. No website, email system, or online transmission can be guaranteed to be completely secure, so please avoid sending highly sensitive information through ordinary website forms or email.

We keep information for as long as reasonably necessary for the purpose for which it was collected, for responding to an enquiry, maintaining business records, resolving disputes, or meeting legal and operational requirements.

Your choices and requests

You may contact us to ask what personal information we hold about your enquiry, request correction of inaccurate information, ask us to stop using information for a particular communication purpose, or raise a privacy concern. We may need to verify your identity before acting on a request.

If you no longer want to receive a non-essential communication, tell us in your message and we will consider the request. Service, quotation, or legally required communications may still be necessary to complete an enquiry.

Changes to this policy

We may update this Privacy Policy when our website, forms, services, business structure, or legal obligations change. The updated version will be posted on this page with a revised “Last updated” date. Please check this page from time to time for the current version.