Clear terms for a clear relationship.

Agreement to these terms

These Terms & Conditions apply to your use of the Humsay Group website and to information you submit through our contact, enquiry, or quotation forms. Humsay Group includes Humsay Distribution, Humsay Surgical, Humsay MediSupply, and Humsay Pharmacy.

Using this website

You may use this website for genuine personal, professional, healthcare, business, and service-related enquiries. You must not misuse the website, interfere with its operation, attempt unauthorised access, introduce malicious code, scrape information in a harmful way, or use the website for unlawful or fraudulent activity.

Website information is provided to help you understand our businesses and begin a conversation. It is not a substitute for professional medical advice, diagnosis, treatment, or an emergency service.

Enquiries and quotations

When you submit a quotation or product enquiry, please provide clear and accurate information such as the product category, quantity, organisation, city or delivery area, and preferred timing. We may contact you to clarify the requirement before preparing a response.

A quotation, estimate, message, or availability response is not automatically a confirmed order. It may depend on product availability, supplier confirmation, delivery arrangements, applicable taxes, and other details communicated at the time.

Products and availability

Product names, categories, descriptions, images, availability, packaging, and prices may change without notice. We aim to communicate accurately, but website content may not always reflect real-time stock or final supply conditions.

Customers should confirm the product, quantity, suitability, storage requirements, expiry information where relevant, and delivery details before completing a purchase or accepting a quotation. Healthcare products should be used according to appropriate professional guidance and product instructions.

Orders and communication

An order is accepted only when Humsay Group or the relevant Humsay business confirms it through an agreed communication channel. We may decline, delay, change, or cancel a request where stock is unavailable, information is incomplete, payment is not confirmed, delivery is not practical, or another reasonable business or compliance concern applies.

You are responsible for checking the phone number, email address, delivery location, and other information you provide. We may use your details to respond to your request, coordinate supply, confirm an order, or discuss a related service.

Prices and payments

Prices, delivery charges, taxes, discounts, payment methods, and payment timing may vary by product, customer, quantity, location, and business arrangement. The final commercial terms will be communicated before the relevant order or supply commitment is completed.

Do not send card details, passwords, one-time codes, or other highly sensitive payment information through a general website enquiry form or ordinary email. Use only payment instructions confirmed through an appropriate Humsay communication channel.

Website content and external links

Unless stated otherwise, the website design, written content, branding, graphics, and page structure belong to Humsay Group or are used with permission. You may view and use the pages for their intended purpose, but you must not copy, reproduce, modify, sell, or republish substantial content without written permission.

The website may contain links to other Humsay pages and third-party websites. External websites operate under their own terms and privacy policies. Humsay Group is not responsible for the availability, accuracy, security, or content of third-party services.

Responsibility and reasonable limits

We take reasonable steps to keep the website useful and available, but we do not guarantee that every page, image, product detail, form, or service will always be complete, current, uninterrupted, or error-free.

To the extent permitted by applicable law, Humsay Group is not responsible for losses caused by events outside its reasonable control, website interruption, inaccurate information submitted by a visitor, misuse of the website, or reliance on general website information without confirming the relevant product or commercial terms.

Nothing in these terms is intended to remove a right or protection that cannot lawfully be excluded or limited.

Changes and contact

We may update these Terms & Conditions when our website, services, business structure, or legal obligations change. The updated version will appear on this page with a revised “Last updated” date. Continued use of the website after an update means you accept the revised terms to the extent permitted by law.

If you have a question about these terms, a quotation, a product enquiry, or a website issue, contact Humsay Group using the details below.